How many active clients can I have on my plan?
Each LCH Core plan lets you coach a set number of active clients at the same time:
- Free Plan: 1 active client
- New Coach Plan: 4 active clients
- Master Coach Plan: unlimited active clients
What counts as an active client?
A contact counts toward your limit when they’re a coaching client set to Active. Inactive clients, prospects and buyers don’t count. (The different kinds of contacts are explained in How do I keep track of my client data, session notes, and progress?)
What happens when I reach my limit?
When you invite, welcome or reactivate a client at your limit, you’ll see a window called Ready to Grow Your Client Base? with a button to upgrade.
If someone buys coaching from your Public Store while you’re at your limit, they still land in your Contacts as an Inactive client. Free up a spot or upgrade, then welcome them.
How to free up a spot
- In the left menu, click Contacts, then Clients.
- Click the client you’re no longer actively coaching.
- Click the Settings tab.
- Next to Client Settings, flip the switch from Active to Inactive.
Their sessions, notes and history all stay put, and you can switch them back to Active any time you have a free spot. (More in How do I deactivate a client?)
How to upgrade
Click the Upgrade button in the pop-up window, or go to Plans & Billing in your account menu.
If you move to a plan with a lower limit, your most recently added clients stay active and the rest switch to Inactive. You choose who to switch back on.
Frequently Asked Questions 
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