How to keep clients engaged between sessions

Most of the work of coaching happens between sessions, not in them. If your client does nothing between sessions, the next session is a do-over. If they engage, you get the breakthroughs.

LCH gives you a handful of coaching tools plus two-way commenting that, used together, keep the conversation alive in the gap between calls.

The 5 tools that drive between-session work

1. Journaling. Where a-ha moments live. You set a prompt, the client responds in their own time. They can keep their entries private or share them with you.

2. Action Items. The things your client committed to doing. They can check them off as they finish, OR update them mid-week if they’re stuck. You become their accountability partner without having to chase.

3. Goals. What they’re working toward. The client can track progress and mark goals complete as they hit them. Visible to both of you in the Coaching Pad.

4. Worksheets. Structured exercises with your custom questions. Great for thinking-things-through prompts. Also work as feedback surveys at the mid-program point.

5. Resources. Anything you want them to read, watch, or save. Built with the WYSIWYG editor or uploaded as a file.

How to match the right tool to the moment

• Just had a powerful session and want them to reflect? Journaling prompt.
• They committed to specific actions? Action Items.
• You set up bigger directional goals at intake? Goals (and revisit them every few sessions).
• You want them to think through a decision structurally? Worksheet.
• You said “I’ll send you that book chapter”? Resource.

You don’t have to assign all five every session. Most coaches stick to 2-3 tools per session, picked deliberately based on what came up in the conversation.

Assigning is the easy part

Building a tool takes a few minutes. Assigning it takes seconds, and you can do it from wherever you happen to be:

• Inside any session, right in the flow of the conversation
• From the Coaching Tools section, when you’re planning ahead
• From the client’s folder, when you’re focused on one person

Same tool, three doors in. Pick whichever fits the moment.

The two-way back-and-forth

This is where engagement gets deeper. You and your client can comment back and forth on basically anything:

• Their journal entries (you read, you comment, they reply)
• Their action item updates (they say “stuck,” you ask a question, they reply)
• Their Coaching Plan answers (you respond to what they wrote before the session)
• Your shared session notes (they comment on something you wrote, you respond)

It’s like a mini discussion thread on each piece of work. Notifications keep both of you in the loop so neither of you has to remember to check back.

The deeper engagement isn’t tool completion. It’s the conversation that runs over and through the tools between sessions.

Your Progress Stream is the client news feed

All that back-and-forth needs one place where you can actually see it happening, and that’s your Progress Stream (you’ll find it in your main left menu). Think of it like a Facebook news feed or a set of Slack threads, except it’s for your coaching practice.

It’s a running feed of what your clients are doing between sessions: journal entries, action item updates, goals they’ve marked complete, and the comments flowing back and forth.

Scroll it once or twice a week to see who’s active, jump into a thread to comment back, and filter by a single client when you want to zero in on one person. It’s the fastest way to keep a finger on the pulse without opening every client folder one by one.

A practical between-session rhythm

If you want to set yourself up for high client engagement:

1. End each session by assigning 2-3 tools (a journaling prompt, an action item, maybe a resource).
2. Check the Progress Stream once or twice mid-week to see who’s responded. Comment back on what they’ve shared.
3. Notice who hasn’t engaged at all by mid-week. Send a light check-in message: “Hey, just thinking of you, how’s [the action item] going?”
4. Use the next session to integrate what they did (or didn’t do) between sessions.

This rhythm, repeated session after session, is what makes a coaching relationship feel continuous instead of episodic.

Final takeaway

Between-session engagement is the whole game. Assign tools that match the moment, comment back on what your clients send, keep the conversation warm. Your client does the work in the gap, you reinforce it lightly, and the next session lands in much richer soil.

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