What if my client has no more prepaid sessions?

Sessions on LCH Core works a bit like a gym punch card: clients buy packages (a set number of prepaid sessions) or single sessions, and each time you meet, the system automatically deducts one from their balance. When the balance hits zero, you can still create a new session. You’ll just choose how payment should happen next.

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Choose how you want them to pay

When you add the session, you’ll see these four options:

1) Payment link with cancellation

Sends a payment link before the session. If unpaid, the session is automatically cancelled 24 hours prior.
Use when you require payment in advance.

2) Payment link

Sends a payment link before the session, but the session will not be cancelled if unpaid (it’s treated as pro bono until paid).
Use when you want flexibility or are intentionally comping the time.

3) Invoice post session

Sends an invoice after the session so the client can pay from their portal.
Use if you bill after sessions or run end-of-month accounting.

4) Alternate payment method

Marks that you’ll handle billing outside of LCH (no invoice is sent).
Use for cash, bank transfer, or another external method while still recording the session.

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If they need to buy more sessions

You can also have the client purchase a new package themselves:

• Ask them to log into their Client Portal → Coaching Store and buy the package you recommend.
• Or send them your Public Store link (make sure the package is listed there).
• Once they check out, the new sessions will appear on their account and you can continue scheduling.

Copy-paste message to send clients:
“Hi [Name]! You’ve used all your prepaid sessions. To continue, please go to your Portal → Store and purchase [Package Name] (or use this link: [Public Store link]). Once you check out, I’ll confirm your next session. Thanks!”