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Keep Your Cool When You Communicate
It’s important to keep yourself and others calm during communication instead of responding emotionally.
When you start to feel an emotional response to what someone is saying, assume they have a positive intention behind what they are saying or doing. Identify that positive intent and acknowledge it before you respond.
This keeps you calm because you are focussing on them and on the matter at hand, while at the same time diffusing their raw emotions, since you are helping them feel heard.
If you want to get more from your life, and are looking for concrete action steps to get you there, check out our Request a Coach page. It’s a “cut the fence-sitting and take action” way to tackle your issues and actually find success. To get off the fence and start to take action, click or tap here.
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